Here’s the truth: you don’t need a “perfect memory” to open a police case in the UAE—but the more specific you are, the stronger your file starts. I’ve helped many clients file complaints, and the process is more structured (and less intimidating) than most people expect.
What Happens at the Station (or Smart Police Station)
You show up with your ID and any evidence. An officer opens a file and records your statement—in Arabic—then reads it back or has it translated so you can confirm and sign. Whether you go in person or use the Dubai Police app/SPS, expect this sequence:
- Register your details. Name, Emirates ID/passport, contact info (sometimes occupation/relationship to the accused).
- Narrate what happened. You speak; the officer types the narrative in Arabic.
- Review and sign. Corrections happen now; then you sign (paper or electronic).
- Get your reference number. You’ll use this to follow up.
- Police follow-up. They may call the accused, contact witnesses, and bundle everything for Public Prosecution.
How Much Detail Is “Enough”?
Honestly, give as much as you reasonably can. But here’s the thing—you’re not legally required to recall every micro-detail on day one. If you forget something, the file can still open and you can add details later. Aim to cover:
- Date/time (exact or approximate)
- Location (as precise as you can)
- Who was involved (names or solid descriptions)
- Sequence of events (before, during, after)
- Harm or loss (injuries, threats, damage)
- Witnesses/evidence (and where to find them)
If you can clearly describe an offence (assault, threats, theft, fraud, etc.) and give basic identifiers for a suspect or evidence linking them to the act, that’s typically enough to register a criminal complaint. Police can still trace missing pieces via CCTV, phone records, or additional interviews.
What to Bring (So Your File Starts Strong)
Bring your Emirates ID or passport—that’s mandatory. Everything else below helps the officer build a clean, credible record from day one:
- Photos/videos/screenshots (injuries, damage, chats, emails)
- Medical reports if you were treated
- Receipts, contracts, bank records for money disputes/fraud
- Witness contacts (names, numbers, IDs if known)
- Any prior reports or orders connected to the incident
- CCTV or dashcam (or access details to retrieve it)
Tip: Draft a simple chronological bullet list before you go—date/time → place → who did/said what → evidence → witnesses. Hand it to the officer so nothing gets lost in translation.
My Practical Playbook (Use This)
- Lead with the headline event. “On 3 Nov at ~9:15 pm, outside XYZ Mall, Mr A threatened me and damaged my phone.”
- Anchor your timeline. Tie actions to moments (arrived, argument started, threat made, damage occurred, security called).
- Tag your evidence. “See WhatsApp screenshot 1 (8:57 pm), receipt #123, ER report dated 4 Nov.”
- Be clear on unknowns. Don’t guess plates or names—say “unknown” and describe what you do know.
- Review the Arabic text carefully. Ask for corrections before signing.
- Secure your reference number. Save the SMS/receipt.
Common Mistakes I See (And How to Avoid Them)
- Vague location/time. Give an anchor: store name, entrance number, nearby landmark, or “between 9–9:30 pm.”
- Story without impact. Always state harm: injury, fear, financial loss, or damaged property.
- Evidence left at home. If it’s digital, bring your phone/USB; if it’s physical, bring originals for copying.
- Not naming witnesses. Even a first name + phone number helps police reach them fast.
- Signing in a rush. Slow down; that signature locks your initial narrative.
Quick Checklist Before You Go
- Emirates ID or passport ✅
- Timeline notes (bullet points) ✅
- Photos/videos/screenshots ✅
- Medical report (if any) ✅
- Receipts/contracts/bank proof ✅
- Witness contacts ✅
- Access to CCTV/dashcam (if relevant) ✅
Bottom line: be specific, be honest, and don’t freeze if you can’t remember everything. Start the file, attach what you have, and build the record as police investigate.
Disclaimer: This article is for general information only and does not constitute legal advice. The author assumes no responsibility or liability for actions taken based on its contents. For advice on your specific situation, consult a qualified lawyer.
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